At Iowa American Water, the health and safety of our customers, communities and employees is our top priority. We provide an essential service that is critically important and like many other companies in the U.S. and across the globe, American Water has established coronavirus preparedness plans.
It is important for you to know that Iowa American Water’s drinking water treatment barriers provide protection that includes filtration and disinfection of our surface water supplies (e.g., those from lakes, reservoirs, or rivers) and disinfection of our ground water sources (e.g., underground wells). These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements.
To minimize the risk of exposure to the coronavirus (COVID-19), we have initiated our business continuity plans to help provide additional stability to our operations that include water/wastewater services to your homes and businesses.
Iowa American Water continues to monitor situational updates provided by the Center for Disease Control, World Health Organization and Johns Hopkins University as well as other federal and state organizations. We are continuously evaluating the situation including the latest developments to determine how we may adopt and amend measures, as necessary, to support our customers and communities we serve and our employees.
For additional information about the coronavirus and drinking water and wastewater, please visit:
World Health Organization – Water treatment practices effective against COVID-19, WHO says
In an effort to keep our customers safe during the coronavirus pandemic, Iowa American Water will be placing a moratorium on discontinuing service shut offs at this time.
We will continue to evaluate this moratorium as more information becomes available. Additionally, Iowa American Water will begin the restoration of service to previously shut-off customers. The restoration may take some time, but we will work as quickly and safely as possible. If your service has been turned off, prior to March 12, 2020, we will restart your service.
Iowa American Water is requesting that customers utilize our online and call center options to address questions and make payments. Customers can also call 1-866-641-2108 or visit myaccount.amwater.com to address their service inquiries.
Iowa American Water has been focused on two key priorities as the spread of the coronavirus as evolved – the health and safety of our employees and the health and safety of our customers. As such, American Water will also be suspending all non-essential in-home field appointments and will limit the amount and nature of contact with customers during all emergency in home field appointments.
For additional information about the coronavirus, please visit:
Centers for Disease Control and Prevention
As always, thank you for your trust in Iowa American Water as we continue to provide you with safe, clean, reliable water and wastewater services.
About Iowa American Water
Iowa American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 212,000 people. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.
