Clinton, IA – October 22nd, 2024 – Mediacom Communications ceased all operations at 112
North 2nd Street in Clinton on Tuesday, October 15th due to an immediate order to vacate the
building issued by City of Clinton officials. Rich Johannsen, City of Clinton Building Official and
Jeff Chapman, City of Clinton Fire Marshal evaluated the facility several days prior after a request
placed by Mediacom. Johannsen and Chapman thoroughly inspected the facility finding visible
signs of structural deterioration including large cracks and visible bowing on the floors.
Cracks in the brick walls became noticeable about 6 months ago leading Mediacom to seek
guidance from a structural engineer as well as several contractors. Findings from these
professional reviews led Mediacom to pursue an evaluation from City officials to properly
determine the safety of the building for staff and customers. In combination with the structural
engineer’s report obtained by Mediacom and Johannsen and Chapman’s on-site evaluation, the
City of Clinton determined an order to vacate was the safest course of action.
All Mediacom staff were evacuated safely from the facility, the building secured, and a notice
posted on the door to communicate the office closure to customers. Mediacom is working on a
plan of action for the current building and actively searching for a new facility to relocate its
operations within the City of Clinton.
“Mediacom acted swiftly to work with City officials to ensure the safety of its’ employees and the
Clinton customers that they serve,” said Clinton Fire Department Assistant Chief and Fire Marshall
Jeff Chapman. “Our walkthrough of the property, coupled with findings from the structural
engineers led us to issue an immediate vacate order to ensure everyone’s safety. Mediacom has
worked in cooperation with City Officials and met all requests.”
“We love serving and being a part of the Clinton community and are grateful to the City’s quick
response to our needs in evaluating the safety of our facility, “said Mediacom Senior Director of
Area Operations Beau Hicks. “Our Clinton team will continue to assist customers’ needs as we
coordinate with City officials on the next steps for our current building and search for a new facility
in Clinton.”
As Mediacom works to open a new front counter facility in Clinton, all customer service needs can
be met by using the Mediacom mobile app, contacting Mediacom customer service at 1 (855)
633-4226 or by visiting our website at www.MediacomCable.com. For customers needing to
make in person payments, Mediacom will maintain a drop box located in the parking lot at 112 N.
2nd Street or customers may utilize Vanilla Direct or Western Union locations in Clinton.
Additionally, Mediacom front counters in Davenport, IA or Moline, IL are available to serve all
other in person needs. Customers who were unable to pay their bill on time due to the office
closure will be credited any late fees they may incur over the next 30 days. Mediacom technical
operations will continue to work with no interruption to customers.
